The Shining Brow Mission. Our mission is to help our customers improve their lives and business success. We do this by careful attention to details and by taking a multi-disciplinary approach to software design. You can expect our user experience to be the easiest and most “ergonomically” efficient available. Our software designs are the result of years of experience working directly with users and paying careful attention to how people actually use software every day.

The Shining Brow difference. Large enterprise solution providers have built their businesses to service enterprise customers, with large-scale projects and budgets. As a result, their financial models, technology partnerships and implementation strategies are not suited to effectively serve small and middle market companies. We have built our entire strategy including service offerings, pricing models, strategic partnerships, implementation methodologies and consulting methodologies specifically to meet the needs of small and middle market service companies. Each customer is very important to us.

Our approach. We understand that our customers need more than a box of software. From our initial contact with a customer, we engage in a consultative approach that continues beyond implementation and includes on-going training and support. We believe that the bottom line is our services can be just as important as the software package you select.

Mike has been called “the leading strategy expert in service management software today”. His trailblazing concepts like software ergonomics, volatile cost management and his use of software as a tool to drive management innovation have transformed service strategies and management practices of leading companies around the world.

Mike has written on the use of software as a competitive advantage. He advocates moving more radically, more rapidly, more effectively, and more economically than competitors. Prior to forming Shining Brow Software, Mike was a co-founder and driving force behind a leading mid-market software developer currently serving more than 1,200 customers (over 14,000 users) in 17 countries. Mike’s product development leadership led to software adoption by several major customers including The Trane Company, Honeywell and Siemens Building Systems. Mike's leadership also led to many major awards and industry recognition including the prestigious E. Robert Kent Award recognizing management innovation and many awards from Microsoft Business Solutions including Partner of The Year and Best Integrated Product.

• During the 1980's Mike was an accountant with a practice that included several service industry clients.
• Mike holds a Bachelor of Science Degree in Accounting from Marquette University, Milwaukee, WI and a Master of Theological Studies degree from St. Francis Seminary, Milwaukee, WI
• Mike is a published author in several trade publications and periodicals including the Journal of the Construction Financial Managers (CFMA) and is the author of the chapter titled “Computerizing your Service Business” in the handbook of the Mechanical Service Contractors of America.

Shining Brow is the rough translation of the Welsh word "taliesin". Taliesin is the name given by the architect Frank Lloyd Wright to his home in Spring Green, Wisconsin. Wright situated his home just below the top of a hill on his ancestral family farm. He wanted the home to be a part of the hill, but not to crown or sit above the hill. He chose instead to site his new home on the 'brow" of the hill. Many people interpret Shining Brow to mean "hard work". While we did not intend that interpretation, it does fit our team! Our red square logo is also derived from Frank Lloyd Wright. He used variations of a red square throughout his career as part of his "signature" on his drawings. He believed the square signified integrity.

For more information on Frank Lloyd Wright's home in Spring Green Wisconsin, visit http://www.TaliesinPreservation.org