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  July 8, 2008  
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The Service Manager    
The Service Manager
  

THE SERVICE MANAGER IS SIMPLE TO LEARN AND USE. It is a powerful tool to help organize information, save time, and manage your service organization with confidence. The Service Manager is designed around a vision of connecting your organization to your customers, connecting your employees to information, and connecting the systems that make your organization run. Nothing can handle more or move as fast. By equipping your organization with The Service Manager, you will have a service management solution that can help you transform the way your company delivers quality service and builds profitable customer relationships.
  

Benefits
Get organized with a complete customer view
Unleash the power to make quick, intelligent business decisions by connecting people to customer information, including contacts, customer site inventory, quotes, contracts, work orders, work order history, routes and schedules, billings, payment history, and more.

Increase employee productivity
The Service Manager is easy to learn and use. When you open up The Service Manager for the first time, you’ll see reassuringly familiar windows similar to Microsoft Outlook. Learning is fast and operation is consistent throughout the application.

Deliver consistent customer service
The Service Manager enhances your organizations ability to use information strategically and provide exceptional customer service resulting in increased customer satisfaction and loyalty.

Increase sales success
The Service Manager can help you transform the way you market, sell, and serve your customers. By unlocking the potential of information, you can keep customers and prospects at the center of your service organization.

Take the hassle (and expense) out of common tasks
The Service Manager includes a built-in scheduling engine that keeps track of routes, installations, and individual customer service requests. Estimating and quoting is fast. Built-in invoicing ensures customers are correctly billed.

Integration is automatic, setup is a snap
The Service Manager delivers out-of-the-box integration to market leading financial accounting software systems. Integration means immediate access to customer data, inventory data, and invoice history. Integration frees you from the complex decision to change your accounting software.

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Copyright 2003-08 Shining Brow LLC. All rights reserved. Shining Brow Software and Shining Brow Service Manager are either registered trademarks or trademarks of Shining Brow Inc. Microsoft, Great Plains, and MapPoint are either registered trademarks or trademarks of Microsoft Corporation, Great Plains Software, Inc., or Microsoft Business Solutions in the United States and/or other countries. Crystal Reports, SAP, Intuit and Intuit QuickBooks, Tropical Computers are trademarks of their respective organizations. Functionality described herein may not be available for all versions of Shining Brow Software products. This document is for informational purposes only.
  

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